Refund Policy - ViewlixTV

1. Free Trial

We offer a 24-hour free trial for all new customers. We strongly recommend testing our service during the trial period to ensure compatibility with your device and internet connection before purchasing a subscription.

2. Refund Eligibility

Refunds are available under the following conditions:

Within 24 hours of purchase: Full refund if the service does not work as described and our support team is unable to resolve the issue
Technical issues on our end: If we are unable to provide the service due to server-side problems lasting more than 48 consecutive hours
Duplicate payments: Full refund for any accidental duplicate charges

3. Non-Refundable Situations

Refunds will not be issued in the following cases:

Change of mind after the 24-hour refund window
Issues caused by your internet connection speed or stability
Incompatibility with devices not listed in our supported devices list
Violation of our Terms & Conditions (account sharing, reselling, etc.)
Partial subscription periods (no pro-rated refunds)
Promotional or discounted plans

4. How to Request a Refund

To request a refund, please follow these steps:

Step 1: Contact our support team via WhatsApp or email within 24 hours of purchase
Step 2: Provide your order ID, email address, and reason for the refund
Step 3: Our team will review your request within 24-48 hours
Step 4: If approved, the refund will be processed to your original payment method within 5-10 business days

5. Service Credits

In cases where a refund is not applicable, we may offer service credits or subscription extensions as a goodwill gesture, depending on the circumstances.

6. Contact for Refunds